When Adversity Becomes a Catalyst for Growth Scott Kirby's mantra of "no excuses" is a philosophy he learned while training as a pilot in the U. S. Air Force Academy.
He was taught to focus on overcoming obstacles, rather than dwelling on them. This approach has its roots in the military, where adversity is often seen as an opportunity for growth and self improvement.
Kirby's experience informs his leadership style at United Airlines. He surrounds himself with people who share his approach to work and genuinely care about one another.