NATS' Repeated Failures Put Passenger Safety and Confidence on Trial The recent software issue at Heathrow, one of Europe's busiest airports, has left thousands of passengers scrambling to rebook flights or adjust their travel plans.
The disruption was caused by a technical problem rather than a cyber attack, according to National Air Traffic Services (NATS).
However, the organization's repeated failures in recent years have put passenger safety and confidence on trial.