Capita's £40m Lesson in Outsourcing Folly Capita's recent struggles managing the civil service pension scheme have raised questions about the wisdom of outsourcing complex public services.
The company expects to lose up to £40m due to its own mistakes, a stark reminder that profit can sometimes come at the expense of public trust. The troubles are not isolated; they're symptomatic of a broader issue.
Capita's struggles have left thousands of civil servants without income for months, forcing them to rely on government hardship loans just to pay their bills.